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Fixed Term Customer Service Representative

2 months ago

Auckland City, New Zealand The Warehouse Group Full time

Company Description
**Christmas has come early for us, and all we want for Christmas is you**

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers

**Job Description**:
**As a Customer Care Specialist your key responsibilities will be**:

- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

This is a fixed term opportunity from **October through to the end of January 2024**

As a retailer we operate 7 days a week. **This role will involve working 40 hours a week across 5 days, including one weekend day.**

Our hours are **between 8:00am and 7:00pm.**

**Qualifications**:

- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- adaptable and of course passionate about our customers

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive:

- Career opportunities that come with a company our size
- Join a company that holds sustainability at the heart of what we do
- Staff discounts across all our brands

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