Customer Service Representative

2 months ago

Auckland City, New Zealand Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Customer Service Representative
- Global market leader in logistics and supply chain
- Collaborative team environment | Busy inbound contact center
- Varied and challenging role | Focus on solving customer enquiries.
- Are you passionate about delivering exceptional customer service and solving their issues? This fun, vibrant team needs you_

Are you an experienced Customer Service professional looking to join a global ASX listed blue chip organization and take the next step in your career?

As part of the Customer Support team, your role will be to handle all enquiries from customers, CHEP field staff and providers covering Logistics, movement transactions, invoices, systems queries and activities, new accounts and general support. This position is a fixed term 12 months role based at our Wiri Office and reports directly to the Customer Service Team Leader.

The key responsibilities of this role include:
- Professional and courteous answering of all incoming phone calls- Provide prompt and efficient first call resolution to all customer queries and support and educate customers on equipment control best practice, CHEP’S terminology and the myCHEP system.- Action and resolve all Salesforce cases assigned to the queue within required SLA time.- Investigation and resolution of all issues/queries raised by customers through the following:
- Determine what is to be investigated and what tools and people are required to assist in the investigation.- Interact with customer(s) or other departments within CHEP to resolve issue or query.- Document and record investigation process, findings, analysis and save in Salesforce etc.- Complete final report and any necessary recommendations- Recommend process improvements to ensure customer satisfaction and improved BVA.- Participate in any follow up review of the matter.- Support the Customer Service Team Leader with any report and information requests.- Help to identify and contribute to continual performance improvement activities.- Actively contribute to the success of a high performing team- Demonstrated experience in a busy customer service role within a contact center.- Experience in quickly and efficiently solving customer issues.- A can-do positive attitude with an empathetic nature- Computer literacy with the ability to pick up new systems.- Strong communication skills with an aptitude to build strong working relationships with a wide range of people.- Strong attention to detail, with systematic and timely follow-through- The ability to handle multiple tasks/projects and operate well under pressure.

Preferred Education

Not Indicated

Preferred Level of Work Experience

Not Indicated

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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