Customer Service Representative

5 months ago


Auckland City, New Zealand Stellar Full time

**Contract Type**:

- Casual**Location**:

- NZ - Auckland - North Island**Industry**:

- Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to Friday), working from 8 am till 5 pm.

Parking is also supplied outside the office.
***
**Role Responsibilities**
- Processing warranties efficiently and accurately.
- Handling inbound calls from customers and addressing their inquiries promptly and courteously.
- Processing sales orders accurately and in a timely manner.
- Assisting customers in troubleshooting product issues and providing effective solutions.
- Occasionally lifting objects weighing more than 10kg.
- Fluent in English, both spoken and written.
- Demonstrated excellence in customer service with a strong customer focus.
- Goal-oriented mindset with a commitment to achieving targets.
- Strong knowledge of local geography to assist customers effectively.
- Professional verbal and written communication skills.
- Previous customer service experience, preferably in a call-center environment.
- Experience using Zendesk or similar customer support software is desirable.



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