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Customer Service Representative
3 months ago
**About the role**:We are actively looking for enthusiastic individuals to join our client as Guest Experience Hosts. As a Guest Experience Host, your primary role will be to provide outstanding customer service, upholding our Guest Promise and Service Principles. Working closely with our frontline teams, you will play a vital part in ensuring that all guests, visitors, contractors, and business partners are treated with respect and kindness.
This is a fixed-term contract role for a duration of 4-5 months, requiring a 6-day on, 3-day off rotational roster with 8-hour shifts. The working hours range from 4:00 am to 1:00 am. To be eligible for this role, you must be available to work these hours, have reliable transport, and hold a valid full driver’s license.
**About the company**:Our client serves as the entry point to New Zealand, extending a warm reception to adventurers commencing trips across New Zealand and bidding farewell to locals venturing towards new horizons. They encapsulate the essense of New Zealand and it’s people while providing customer focussed and efficient services to travellers.
**Responsibilities**:
- Demonstrate genuine care and ensure every guest leaves with a desire to return by providing effective solutions and confident communication.
- Maintain a safe environment for everyone by reporting lost and found items, adhering to security protocols for unattended bags, and promoting the safe use of buildings.
- Contribute to the presentation of terminal facilities, diligently ensuring they are hygienic, clean, and safe for use.
- Alleviate the stress often associated with travel by creating a positive, reassuring, and respectful experience for guests.
- Assist with daily operational requirements, prioritizing the needs of guests and providing them with relevant information to make informed decisions.
**Benefits**:
- Competitive hourly rate
- Flexible work schedule with a variety of shifts on a 6-day on, 3-day off rotational roster
- Immediate start, enabling you to begin earning quickly
- Convenient South Auckland location, avoiding CBD traffic
- Opportunity for contract extension beyond the initial 4-5 months
**You’ll need**:
- Experience in front-line customer service environments such as retail, hotels, transport hubs, or events.
- Fluency in one or more of the following languages is advantageous: French, Cantonese, Mandarin, or Spanish.
- Demonstrated customer service ethos with a proactive and can-do attitude.
- Excellent verbal and written communication skills in English.
- Highly motivated, lively, and outgoing personality with a positive outlook.
- Passionate about delivering customer-focused service.
- Possession of a current full driver’s license and reliable transport.
- Physically fit with the ability to lift luggage weighing over 20 kg and stand for 8+ hour shifts.
- Proficiency in using electronic resources such as tablets and mobile technology.
- Strong reliability and integrity, maintaining a high standard of work.
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