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Customer Service Representative

6 months ago

Auckland City, New Zealand Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

As a **Customer Service Representative,** you will provide an outstanding customer service experience to all internal and external customers at Stryker. A a passionate, customer centric professional, you will act as the first point of contact for all customer queries and ensure all customer transactions are performed in a smooth and timely manner.

**Who We Want**:

- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Self-starters.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

**What You Will Do**:

- Act as a first point of contact for all customer queries
- Process customer orders and record all relevant information on our database
- Work with other customer service divisions to ensure customer invoices and bookings are up to date
- Liaise with all internal departments including sales, operations and finance to ensure best practice.

**What You Will Need**:

- Excellent customer service skills and a desire to help others
- Prior experience in hospitality, customer service, tourism or a service oriented role
- Proven experience exceeding customer expectations and working within a team environment
- Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
- A positive attitude

**Culture & Benefits**
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Day
- Engagement Day
- Onsite gym available in most offices
- Being part of one of the world’s largest and most recognizable brands.
- Excellent team culture - we have fun whilst we work
- A Leader who will support & guide you throughout your career
- Access to employee benefits including health care, financial wellbeing & insurance
- Access to our career and self-development program from day one
- Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

**About Stryker**

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.