Contact Centre Representative

1 month ago


Auckland, New Zealand Te Wananga O Aotearoa Full time

A role suited for a customerservice enthusiast Fixed term, full time (hour per week)Until March 2025Te Awamutu, New ZealandAbout usTe Wananga o Aotearoa (TWoA) is New Zealand'ssecond largest tertiary institution and the world's largest indigenous tertiaryeducator, and we've been providing transformational education opportunities toNew Zealanders for nearly 40 years. Our vision of 'Whanautransformation through education' drives our commitment to being at theforefront of tertiary education underpinned by Maori culture and values. About this roleThe primary purposeof the Contact Centre Representative (CCR) – Tatau Pounamu is to provide anoutstanding customer experience ensuring positive customer interactions andattaining first contact resolution using advanced communication andproblem-solving skills.The CCR willprovide knowledgeable, courteous and professional services to callers, tauiraand prospective tauira to maximise the outcomes for them and Te Wananga oAotearoa (TWoA). About youQualifications: NZ Certificate in Contact Centres (Level 4) or New Zealand Certificate in Business (Administration and Technology)(Level 4)Full NZ Driver's LicenceAs a kaupapa Maoriorganisation, your willingness to participate in cultural activities anddevelop an understanding of Ahuatanga Maori (values, culture and tikanga) isdesirable.Experience:Proven (3 – 5 years) experience in listening and communicationskillsProven (3 – 5 years) ability to apply initiativeand common sense in a variety of situationsProven ability to interact with other functionalgroups to ensure customer satisfactionProven ability to meet established productivitygoals – sales, call handling time, records accuracy Proven (3 – 5 years) experience in dealing with avariety of callers including supporting distressed tauiraApply todayHave we outlined arole that matches your capabilities and aspirations, and a workplace that appeals? Applications close on 19 July 2024.



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