Customer Service Representative

3 months ago

Auckland City, New Zealand BAXTER Full time

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**Position**:Customer Service Representative

**Type**: Fixed-Term Contract

**Duration**: 12 Months

**Work Location**:Baxter Auckland Office, New Zealand

**Report**:Customer Service Team Leader based in Australia

**Flexibility**:Intentionally hybrid (60% in the office/ 40% work from home)

**Company Background**: Baxter Healthcare Corporation, we are offering a unique opportunity for an exceptional individual to join our team as a Customer Service Representative. This role is centered around delivering world-class customer service and ensuring flawless customer experiences. As a Customer Care Specialist, you will be the point of contact for our Homecare and Hospital queries, processing orders, delivering quality customer service to our patients, customers and healthcare professionals and ensuring enquiries are managed in a timely manner.

**Responsibilities**:

- Assist clinics and patients with order related inquiries including product availability, price queries and product or service complaints.
- Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.
- Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.
- Clearly communicate with all Baxter Healthcare customers regarding their orders or queries.
- Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image.
- Organize return of products and processing of credit in a timely manner to keep customer accounts up to date.

**Qualifications**:

- Vocational/ Diploma for any related fields.
- Desire to deliver great customer service every time and ability to connect with a diverse range of people
- An empathetic and resilient nature and be able to stay positive even when facing the pressure.
- Experience in a similar role within a fast-paced environment working in supply chain, preferably the medical industry.
- Sound verbal and written communication with high attention to detail
- High level accuracy, numeracy and demonstrated learning agility
- Strong computer skills with experience using a large ERP system (ideally JDE & SalesForce)
- Growth mindset or experience in process improvements will be highly regarded

At Baxter Healthcare Corporation, we are committed to fostering an inclusive and collaborative work environment. We believe in the power of diversity and value the unique perspectives and experiences each individual brings to our team. We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities.

Join our team and be part of an ambitious organization that is dedicated to making a difference in the lives of people around the world. At Baxter, you will have the opportunity to work with a team of highly motivated professionals who are passionate about delivering exceptional customer service. We offer competitive compensation and benefits packages, as well as opportunities for growth and development.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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