Customer Service Officer

3 months ago


Auckland City, New Zealand CMACGM Full time

Jump Aboard for #betterways

CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

**About the Role**:
We have a new 9-month fixed term opportunity for a Customer Service Representative to join our Customer Care team.

To succeed in this position, you will possess the following skills and experience:
Minimum 2 years' experience in shipping company environment or freight forwarding

Tertiary qualifications in Supply Chain/Logistics/International Business would be preferred

Excellent communication skills with the ability to build relationships with various stakeholders along with strong analytical skills

Good time management skills and ability to work to deadlines and prioritise tasks

Excellent problem solving skills with the ability to foster relationships with customers

Ability to meet tight deadlines and work unsupervised

Strong organisational and administration skills

Please note that remote working from overseas and interstate locations will not be considered

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

**Some of our other benefits include**:
Flexible Working Options

Additional Leave Days

Paid Parental Leave

Annual Health Checks

Social Club events held all year round

Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella

Access to 3000+ learning resources and courses

Our Commitment to Diversity

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.



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