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Customer Service Excellence Lead

2 weeks ago

Wellington, Wellington, New Zealand Mitre 10 (New Zealand) Limited Full time

We are looking for an experienced 2IC to join our Papanui store team at Columbus Cafe. As a leader, you will be responsible for maximizing sales and building a positive team culture through effective leadership, stock control, and customer service delivery.

Key Job Functions:
  • Maximizing sales and revenue growth;
  • Building a positive team culture through effective leadership;
  • Ensuring high standards of customer service delivery;
  • Taking ownership of Front of house point-of-sale and general standards within the cafe;

The ideal candidate will have:

  • A minimum of 2 years' experience in Barista and Cafe supervisory roles;
  • Ability to work effectively as part of a team, providing direction and leadership;
  • Strong organizational skills, with the ability to think ahead and offer innovative solutions;
  • A passion for delivering excellent customer service;
  • General computer skills;
  • Ability to manage a varied and busy workload;
  • Reasonable degree of physical fitness and ability;
  • Good time management skills;
  • A positive professional attitude;
  • Honesty and fairness in all aspects;
  • An understanding of the importance of 'One Team';
  • Ability to strive for excellence.

This role involves working approximately 41 hours per week, Sunday to Thursday. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply via this website.