Service Excellence Specialist

2 weeks ago


Wellington, Wellington, New Zealand Lion Full time
About Us

Lion is an intensely focused organization on providing exceptional experiences for our customers and consumers. We are currently looking for a talented individual to deliver world-class service as a Service Excellence Specialist to join our team.

Key Responsibilities
  • Manage service interactions through various channels, ensuring world-class service across all platforms
  • Provide solutions that exceed customer expectations, aiming for first call resolution with every interaction
  • Follow sales process to ensure value addition to all customer service calls
What We're Looking For

We are seeking a candidate with a strong background in customer service, excellent communication skills, and a passion for learning and continuous improvement. The ideal candidate will have strong problem-solving abilities, an innovative mindset, and the ability to think outside the box.



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