Customer Service Team Lead

Company OverviewThe Parliamentary Service is a leading organization providing essential information systems, technology, and communications services to the parliamentary operations in New Zealand. Our IST Group is dedicated to delivering exceptional service and support, fostering a customer-centric approach across the group and with external providers.About...

The Parliamentary Service is committed to delivering exceptional customer service and support. We are seeking an experienced Squad Lead to join our IST Customer Service unit and lead our team in delivering high-quality services to our customers.About the Role:This is a full-time, fixed-term position running until December 2025. The successful candidate will...

We are looking for a seasoned people leader to fill the IST Customer Service Squad Lead position. This role offers a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.About the Role:This is a full-time, fixed-term position running until December 2025. As...

Job PurposeThe Customer Service Team Lead is responsible for leading a team of customer service representatives to deliver exceptional customer experiences. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

The Parliamentary Service is seeking a highly skilled and experienced Squad Lead to join our IST Customer Service unit. This is a full-time, fixed-term position running until December 2025.Key Responsibilities:Customer Service and Stakeholder Management: Deliver exceptional service to customers and maintain key stakeholder relationships across business...

Te Tima | The Team:Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies.Our IST Customer Service unit is dedicated to delivering exceptional...

Te Tīma | The Team:Our IST Group is the backbone of New Zealand's parliamentary operations, providing essential information systems, technology, and communications services to the Parliamentary Service, the Office of the Clerk of the House of Representatives, and other partnering agencies. Our IST Customer Service unit is dedicated to delivering exceptional...

Key ResponsibilitiesMonitor and ensure the safe and efficient operation of ground support equipment.Coordinate between carriers to meet cargo and baggage needs.Confer with supervisors and managers to coordinate activities.Determine manpower requirements and ensure disciplinary procedures are fair and timely.This role requires strong leadership skills,...

Job SummaryThis is an exciting opportunity to take on a leadership role and contribute to the growth and success of our finance operations. As the Billing Manager, you will be responsible for leading a team of billing specialists, managing workflows, and driving process improvements.Main Responsibilities:Lead a team of billing specialists in delivering...

Join Parliamentary Service and play a vital part in supporting New Zealand's democracy.Parliamentary Service provides essential support to Members of Parliament, their staff, and parliamentary agencies.Our values—Integrity, Manaakitanga, Accountability, Whanaungatanga, and Empowerment—guide our work as we strive to have the best people supporting the...

Company Overview">We are seeking a highly skilled Team Leader to join our Customer Support team. As the leader of a dynamic team, you will be responsible for maximizing customer retention and enhancing their experience with our Service and Sales departments.">About You">To succeed in this role, you will need to have at least three years of customer service...

Join Parliamentary Service and play a vital part in supporting New Zealand's democracy.Parliamentary Service provides essential support to Members of Parliament, their staff, and parliamentary agencies. Our values—Integrity, Manaakitanga, Accountability, Whanaungatanga, and Empowerment—guide our work as we strive to have the best people supporting the...

Key Responsibilities:Supervise and support front-end staff, including cashiers and customer service associates.Ensure efficient and accurate cashier operations, including cash handling, transaction processing, and customer inquiries.Coordinate staff scheduling and manage employee rostering to ensure adequate coverage during peak hours and weekends.Provide...

About Us">The New Zealand Parliament's IST Group is the backbone of the country's parliamentary operations, providing essential information systems, technology, and communications services. Our IST Customer Service unit is dedicated to delivering exceptional service and support.

Key ResponsibilitiesProactively acknowledge, greet, and assist customers in any area of the store.Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all point of sale (POS) transactions.Maintain a clean work...

We are seeking a highly skilled and experienced Squad Lead to join our IST Customer Service unit. This role offers a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.About the Role:This is a full-time, fixed-term position running until December 2025. The...

About Pathways Health LtdWe are a leading mental health and addiction service in Aotearoa, committed to empowering individuals to live full lives in their communities. Our mission is to prioritize mental health while aiming for overall well-being. We foster strong whānau connections and strive to create a welcoming environment for all our staff and...

Te tIma | The team:If there is one thing that we pride ourselves on above all else, it is our people, who are literally world-class.To support these wonderful people who lead and shape New Zealand's democracy, is the Parliamentary Service.As a core function of this support is the IST team comprised of many different business units and experienced people.You...

Te tĪma | The team:If there is one thing that we pride ourselves on above all else, it is our people, who are literally world-class. To support these wonderful people who lead and shape New Zealand's democracy, is the Parliamentary Service. As a core function of this support is the IST team comprised of many different business units and experienced...

Role OverviewThe Team Lead/Senior Payroll Officer is a critical role that combines hands-on payroll expertise with leadership responsibilities. This position involves processing multiple pay runs, collective agreements, and stakeholder relationships, as well as developing and implementing quality assurance processes.Main ResponsibilitiesOversee the...