Senior Director of Service Excellence
2 days ago
This is a pivotal opportunity to lead our Service Delivery team, driving operational excellence and strategic alignment. As Head of Service Support, you will be responsible for overseeing our enabling functions, ensuring seamless support to our frontline teams.
You will lead an established, credible, and motivated team that is driven to improve outcomes for our customers. Your teams provide critical support, advice, and resolution management for our frontline teams, ensuring they have the capability, knowledge, and resources to deliver exceptional customer service.
The role requires a seasoned, strategic leader who can balance operational excellence with a future-focused approach. You will bring:
- Proven experience leading large-scale operational service delivery teams in a complex or highly regulated environment.
- Deep understanding of organisational operations and governance, with the ability to navigate policy, compliance, and regulatory frameworks.
- Strong commercial acumen and experience driving process improvement to enhance service outcomes.
- Exceptional leadership and people management skills, with the ability to navigate union relationships and lead through change.
We are seeking a leader who is calm under pressure, pragmatic, and solutions-focused, with a passion for supporting teams to thrive. This is a unique opportunity to influence service delivery at a national scale, and play a key role in shaping the future of ACC New Zealand.
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Operational Excellence Manager
5 hours ago
Wellington, Wellington, New Zealand Te Tari P?Reke - Firearms Safety Authority Full timeJob DescriptionThis role requires a highly experienced and skilled leader who can drive operational excellence in the delivery of firearms regulatory and registry services. As the Director of Service Delivery, you will be responsible for leading the development and implementation of strategies to improve the efficiency and effectiveness of our services. You...
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Senior Project Director
2 days ago
Wellington, Wellington, New Zealand Department Of Corrections Nz Full time**Department Overview:**Ara Poutama Aotearoa is a name gifted to us, representing our commitment to improving the safety and well-being of people, whanau, and communities across New Zealand. Our values - rangatira, manaaki, wairua, kaitiaki, and whanau - guide how we work and deliver outcomes in our strategy, Hokai Rangi.**Job Summary:** We seek a Senior...
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Director, Service Delivery
1 week ago
Wellington, Wellington, New Zealand Te Tari P笛reke - Firearms Safety Authority Full timeKey leadership positionDrive effective and efficient servicesOpportunity to positively impact communities and safety across Aotearoa.Te Tari Pūreke – Firearms Safety Authority is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.To achieve this, Te Tari Pūreke has four core...
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Service Delivery Director
13 hours ago
Wellington, Wellington, New Zealand Te Tari P?Reke - Firearms Safety Authority Full timeKey Leadership RoleThe Director of Service Delivery is a senior leadership position responsible for driving the execution of efficient and effective arms regulatory and registry services across New Zealand. As a key member of the Arms Leadership Team, you will take collective responsibility for the running of Te Tari Pureke and inform operational strategies...
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Director of Maori Health Initiatives
5 days ago
Wellington, Wellington, New Zealand Ministry Of Health New Zealand Full timeJob SummaryWe are seeking a highly experienced and skilled professional to lead the directorate's contributions to Ministry-wide governance and accountability. As a Principal Advisor, you will be responsible for shaping high-impact documents such as the Statement of Strategic Intentions, Annual Report, and ongoing performance reports.You will also be driving...
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Programme Director
2 days ago
Wellington, Wellington, New Zealand Ministry Of Social Development Full timeAbout the Role\We are seeking an experienced Programme Director to provide strategic leadership and expert advice for the Disability Support Services Taskforce work programme. As a key member of our team, you will be responsible for developing and implementing a comprehensive policy work programme to ensure the successful delivery of the DSS Review...
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Director of Culinary Excellence
1 day ago
Wellington, Wellington, New Zealand Ihg Hotels & Resorts Full timeCareer OpportunityAs a Director of Food and Beverage at IHG Hotels & Resorts, you will have the opportunity to work with a diverse range of cuisines and develop your leadership skills in a fast-paced environment.You will be responsible for leading a team of outlet managers and developing strategies to increase revenue and improve guest satisfaction.
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Regional Employment Director
19 hours ago
Wellington, Wellington, New Zealand Ministry of Social Development Full timeAbout UsThe Ministry of Social Development is a people-centred organisation dedicated to supporting the well-being and success of New Zealanders. Our vision is to create a society where everyone has the opportunity to thrive.We provide social policy advice, income, employment, and housing support to individuals, families, whānau, and communities across the...
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Technical Director
2 days ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeWe are seeking a highly skilled Senior Software Developer to join our team at Parliamentary Service. As a key member of our team, you will be responsible for designing and building innovative solutions for our clients, contributing to the design of applications and features, and helping develop technical practices and standards.About this role:You will work...
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Digital Service Director
7 days ago
Wellington, Wellington, New Zealand Accident Compensation Corporation Full timeJob Title: Digital Service DirectorWe are looking for an experienced Digital Service Director to lead our digital service operations. As a key member of our leadership group, you will be responsible for delivering high-quality digital services that meet customer needs and business objectives.Key Responsibilities:Develop and execute digital service strategies...
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Regional Employment Director
6 days ago
Wellington, Wellington, New Zealand Ministry Of Social Development Full timeJob OverviewWe are seeking a visionary leader to join our team as Regional Employment Director. In this role, you will provide strategic and operational leadership across multiple sites, driving innovation and fostering a high-performing, people-focused culture.About UsThe Ministry of Social Development is a people-centred organisation. We work with partners...
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Operational Excellence Director
3 days ago
Wellington, Wellington, New Zealand ACC New Zealand Full timeJob OverviewACC New Zealand is a leading provider of accident insurance services in New Zealand. Our mission is to improve the quality of life for all New Zealanders by minimising the incidence and impact of injury. As the Head of Service Support, you will play a critical role in leading our enabling functions, driving operational excellence, and shaping the...
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Senior Income Support Analyst
19 hours ago
Wellington, Wellington, New Zealand Ministry of Social Development Full timeJob OverviewThe Ministry of Social Development is seeking a skilled and experienced Senior Business Analyst to join our Income Portfolio team.This is an exciting opportunity to work on various projects, collaborating with stakeholders to deliver excellent outcomes.You will contribute to the continuous improvement of our income support systems, enhancing the...
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Wellington, Wellington, New Zealand Ministry Of Health New Zealand Full timeJob DescriptionWellington based | Permanent | 4.4 weeks annual leaveWellness allowance | WFH equipment contributionSalary midpoint of $140,938 actual salary dependent on your experienceKo Ake Mahi - What You'll DoIn this role, you will lead the directorate's contributions to Ministry-wide governance and accountability—shaping high-impact documents such as...
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Wellington, Wellington, New Zealand Ministry Of Health New Zealand Full timeJob Description Wellington based | Permanent | 4.4 weeks annual leave Wellness allowance | WFH equipment contribution Salary midpoint of $140,938 actual salary dependent on your experience Ko Ake Mahi - What You'll Do In this role, you will lead the directorate's contributions to Ministry-wide governance and accountability—shaping high-impact documents...
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Senior Engineer
2 days ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeParliamentary Service is seeking a highly skilled Senior Software Developer to join our team. As a key member of our team, you will be responsible for designing and building innovative solutions for our clients, contributing to the design of applications and features, and helping develop technical practices and standards.About this role:You will work closely...
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Technical Leader for Engineering Excellence
5 days ago
Wellington, Wellington, New Zealand TixTrack, Inc Full timeTixTrack, Inc is a leading ticketing and analytics company that empowers its clients by creating superior solutions. As the Director, Engineering, you will lead our engineering teams in building and delivering innovative user value in our Ticketure product.About the RoleThis senior technical leadership position provides strategic direction, fosters...
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Senior Software Developer
6 days ago
Wellington, Wellington, New Zealand Parliamentary Service Full timeAbout UsAt Parliamentary Service, we are dedicated to providing exceptional support to New Zealand's Members of Parliament. Our team is passionate about delivering innovative solutions and guidance on information systems, technology, and communication services.Our TeamWe work collaboratively to design and build applications that meet the needs of our...
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Strategic Partnership Director
2 days ago
Wellington, Wellington, New Zealand Nz Ministry Of Health Full timeCompany OverviewNz Ministry Of Health is a leading organization in the health sector, providing leadership and driving strategy and performance. Our mission is to improve the health and wellbeing of New Zealanders.Job DescriptionThis is an exciting opportunity for a skilled professional to join our team as a Principal Advisor Maori Crown Engagement. The role...
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Senior Program Director
2 hours ago
Wellington, Wellington, New Zealand Ministry of Social Development Full timeWe are a people-centred organisation, working with partners to support New Zealanders in their communities. Our vision is to help people be safe, strong, and independent. We provide social policy and assistance to people of all ages, families, and communities.We're committed to supporting Māori, whānau, hapū, Iwi, and communities to realise their own...