Customer Service Lead

3 days ago


Wellington, Wellington, New Zealand Pathways Health Ltd Full time
About Pathways Health Ltd

We are a leading mental health and addiction service in Aotearoa, committed to empowering individuals to live full lives in their communities. Our mission is to prioritize mental health while aiming for overall well-being. We foster strong whānau connections and strive to create a welcoming environment for all our staff and visitors.

The Job

We are seeking an experienced Facility Lead to ensure our office exceeds the expectations of our team members and visitors. The successful candidate will be responsible for effectively anticipating, coordinating, and maintaining the building hospitality functions and facilities. This role requires exceptional customer service skills and the ability to maintain an efficient, effective, and welcoming office environment.

Key Responsibilities
  • Oversight and contribution to our office culture, creating a positive work environment for our staff.
  • Point of contact with the building landlord and contractors to manage building compliance, maintenance, and safety concerns.
  • Chair the facility Safety & Wellbeing committee, overseeing hazard management and creating agendas and minutes/action plans.
  • Ensuring the smooth running of our office across all areas.
Requirements
  • Excellent communication skills, both written and verbal.
  • Proven time management, organisation, and file maintenance abilities.
  • Excellent attention to detail, particularly with written documents.
  • Intermediate or advanced knowledge of Microsoft Office suite and other office technologies.
  • Administration or facilities experience or relevant qualification preferred but not essential.
  • Ability to encourage and support our teams to come together.
  • Driver's Licence.
  • First Aid Certificate.


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