Customer Service Team Lead

2 weeks ago


Wellington, Wellington, New Zealand Parliamentary Service Full time

Company Overview

The Parliamentary Service is a leading organization providing essential information systems, technology, and communications services to the parliamentary operations in New Zealand. Our IST Group is dedicated to delivering exceptional service and support, fostering a customer-centric approach across the group and with external providers.

About the Role

This full-time, fixed-term position as Customer Service Squad Leader will be responsible for collaborating closely with stakeholders to ensure seamless service delivery to both internal and external customers. The role requires a seasoned people leader with a passion for customer service, ability to remain composed under pressure, and talent for building strong relationships.

Key Responsibilities

  • Deliver exceptional service to customers and maintain key stakeholder relationships across business groups.
  • Assist with service development, promote a unified team approach, and drive strategic targets.
  • Provide day-to-day operational management, motivate team members, and assess performance.
  • Offer professional development, coaching, and support to squad members, ensuring alignment with agreed strategies.

Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • A collaborative mindset and leadership experience in facilitating and leading groups.
  • Organizational and communication skills, including proven planning, coordination, time management, and strong written and oral communication abilities.
  • Relationship management and business acumen, skilled in managing diverse stakeholder relationships, with strong business acumen and presentation skills.

Benefits

You will join a supportive and empowering team that offers comprehensive one-on-one training in the role. Be part of a high-performing group renowned for exceptional customer service. This role offers the unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.



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