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Customer Support Leadership Role

2 weeks ago

Wellington, Wellington, New Zealand Parliamentary Service Full time

We are seeking a highly skilled and experienced Squad Lead to join our IST Customer Service unit. This role offers a unique opportunity to lead a team at the heart of New Zealand's democracy, ensuring that our customers receive the highest level of support and service.

About the Role:

This is a full-time, fixed-term position running until December 2025. The successful candidate will be responsible for collaborating closely with stakeholders to ensure seamless service delivery to both internal and external customers.

Key Responsibilities:
  • Customer Service and Stakeholder Management: Deliver exceptional service to customers and maintain key stakeholder relationships across business groups.
  • Strategic Alignment and Change Management: Assist with service development, promote a unified team approach, and drive strategic targets.
  • Operational Leadership: Provide day-to-day operational management, motivate team members, and assess performance.
  • Team Development and Support: Offer professional development, coaching, and support to squad members, ensuring alignment with agreed strategies.