Hotel Reception Associate

5 days ago


Wellington, Wellington, New Zealand ibis, ibis Styles, ibis budget Full time

We're looking for a skilled Hotel Reception Associate to join our front desk team. As a key member of our hospitality team, you'll be responsible for creating memorable experiences for our guests. Your main responsibilities will include:

  1. Greeting guests warmly, providing a friendly and welcoming atmosphere.
  2. Processing guest arrivals and departures efficiently, handling cash transactions accurately.
  3. Responding promptly to guest inquiries, resolving any issues promptly and professionally.
  4. Collaborating with other departments to ensure seamless service delivery and maintain positive working relationships.
  5. Upselling hotel facilities and services to maximise occupancy and revenue.
  6. Ensuring accurate record-keeping, maintaining confidentiality and handling sensitive information discreetly.

Candidates should possess:

  • Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders effectively.
  • Organisational skills, with attention to detail and the ability to prioritise tasks efficiently.
  • Experience in a similar role, preferably within the hospitality industry.
  • Familiarity with Property Management Systems (PMS), such as Opera cloud and TARS Database.
  • Flexibility to work varied shifts, including mornings, evenings and weekends.

We offer a supportive work environment, competitive salary and benefits package, including:

  1. Accor's Parental Leave Scheme, supporting employees through various stages of life.
  2. Referral bonuses, rewarding employees for successful referrals.
  3. Employee assistance programme, providing support for personal and professional well-being.
  4. Continuous learning opportunities, empowering employees to grow and succeed.

Join us at ibis Wellington and become part of a dynamic team passionate about delivering exceptional customer experiences.



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