Hotel Reception Associate
5 days ago
We're looking for a skilled Hotel Reception Associate to join our front desk team. As a key member of our hospitality team, you'll be responsible for creating memorable experiences for our guests. Your main responsibilities will include:
- Greeting guests warmly, providing a friendly and welcoming atmosphere.
- Processing guest arrivals and departures efficiently, handling cash transactions accurately.
- Responding promptly to guest inquiries, resolving any issues promptly and professionally.
- Collaborating with other departments to ensure seamless service delivery and maintain positive working relationships.
- Upselling hotel facilities and services to maximise occupancy and revenue.
- Ensuring accurate record-keeping, maintaining confidentiality and handling sensitive information discreetly.
Candidates should possess:
- Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders effectively.
- Organisational skills, with attention to detail and the ability to prioritise tasks efficiently.
- Experience in a similar role, preferably within the hospitality industry.
- Familiarity with Property Management Systems (PMS), such as Opera cloud and TARS Database.
- Flexibility to work varied shifts, including mornings, evenings and weekends.
We offer a supportive work environment, competitive salary and benefits package, including:
- Accor's Parental Leave Scheme, supporting employees through various stages of life.
- Referral bonuses, rewarding employees for successful referrals.
- Employee assistance programme, providing support for personal and professional well-being.
- Continuous learning opportunities, empowering employees to grow and succeed.
Join us at ibis Wellington and become part of a dynamic team passionate about delivering exceptional customer experiences.
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