Front Office Team Leader

7 months ago

Wellington City, New Zealand ibis Wellington Full time

Company Description

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties
- Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous porter service.
- Supervises front cashiers and helps out with accounting problems.
- Patrols and inspects public areas during evenings to make sure everything is in order.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

**Qualifications**:

- Proactive
- Takes Initiative
- Organisational Skills
- Must hold a current New Zealand General Managers certificate or able to obtain
- LCQ Certification
- Available to work on a rotating roster

Additional Information

What is in it for you:

- Offering daily staff meals and dry cleaning allowance for uniforms
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Providing pathways for career advancement within the Accor network worldwide
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Heartist referral programme
- On-going training, learning and development

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