Front Office Team Leader

6 months ago

Wellington City, New Zealand Novotel Wellington Full time

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

**Key Duties**
- Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous porter service.
- Supervises front cashiers and helps out with accounting problems.
- Patrols and inspects public areas during evenings to make sure everything is in order.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

**What’s in it for you?**
- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Offering daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**Key requirements**
- At least 6 to 12 months experience in front office operations in hotels at a supervisory level
- Motivated
- Team Player
- Proactive
- Takes Initiative
- Organisational Skills
- Must hold a current New Zealand General Managers certificate or able to obtain
- LCQ Certification
- Available to work on a rotating roster
- In charge of the hotel in absence of the management team

**Job Types**: Full-time, Permanent

**Salary**: $26.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Rotating roster

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently eligible to work in New Zealand?

Licence/Certification:

- Licence Controller Qualification (required)
- Managers Certificate or able to obtain? (required)
- Full NZ Drivers Licence? (required)

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