Front Office Team Leader

4 weeks ago

Wellington City, New Zealand Novotel Wellington Full time

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

**Key Duties**
- Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Front Office employees.
- Directs daily front office operations.
- Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
- Attends to credit problems.
- Ensures efficient and courteous porter service.
- Supervises front cashiers and helps out with accounting problems.
- Patrols and inspects public areas during evenings to make sure everything is in order.
- Controls hotel duty keys and floats whilst on duty.
- Performs any other duties as directed by the Front Office Management.
- Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

**What’s in it for you?**
- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Offering daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**Key requirements**
- At least 6 to 12 months experience in front office operations in hotels at a supervisory level
- Motivated
- Team Player
- Proactive
- Takes Initiative
- Organisational Skills
- Must hold a current New Zealand General Managers certificate or able to obtain
- LCQ Certification
- Available to work on a rotating roster
- In charge of the hotel in absence of the management team

**Job Types**: Full-time, Permanent

**Salary**: $26.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Rotating roster

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you currently eligible to work in New Zealand?

Licence/Certification:

- Licence Controller Qualification (required)
- Managers Certificate or able to obtain? (required)
- Full NZ Drivers Licence? (required)

  • Front Office Team Leader

    6 days ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key Duties - Must have a...

  • Team Leader Front Office

    3 weeks ago

    Auckland City, New Zealand Park Hyatt Auckland Full time

    Summary **About Park Hyatt Auckland**: Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the role**: As the Team...

  • Front Office Team Leader

    3 weeks ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Front Office Team Leader

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Front Office Team Leader

    3 weeks ago

    Auckland City, New Zealand Accor HQ Full time

    Mövenpick Hotel Auckland is currently on the lookout a Front Office Team Leader to join the team. This role suits somebody that is continuously willing to go beyond their checklist, learn more and strives for excellence within the team. Your rapport with guests and clients is outstanding and you have a proven record for excellent feedback. - The ability to...

  • Front Office Team Leader

    2 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Front Office Team Leader

    4 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description **THE PULLMAN IS YOUR PLAYGROUND** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    2 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    7 days ago

    Wellington, New Zealand Cgr Services Full time

    Job DescriptionAt Ibis Wellington, it's the people who create unforgettable memories for our guests.We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards but...

  • Front Office Team Leader

    7 days ago

    Wellington, New Zealand Cgr Services Full time

    Job Description At Ibis Wellington, it's the people who create unforgettable memories for our guests.We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards but...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    2 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Senior Front Office Team Leader

    2 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Front Office Team Leader/ Senior Receptionist

    3 weeks ago

    Auckland City, New Zealand Mövenpick Hotel Auckland Full time

    Mövenpick Auckland is currently on the lookout a Front Office Team Leader/ Senior Receptionist, minimum 32 hours per week to join the team. This role suits somebody that is continuously willing to go beyond their checklist, learn more and strives for excellence within the team. Your rapport with guests and clients is outstanding and you have a proven...

  • Front Office Team Leader Crowne Plaza Auckland

    7 days ago

    Auckland City, New Zealand Crowne Plaza Hotels & Resorts Full time

    **About us** Crowne Plaza Auckland is located in the heart of Auckland CBD. Our 4.5-star hotel is looking for Front Office Team Leader to join our friendly and professional team. Our Front Office team is closely knit, passionate about the industry & loves creating memorable luxury experiences for our guests. **Every day is different, but you’ll mostly...

  • Front Office Manager

    4 weeks ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Front Office Leadership Team Lead

    4 days ago

    Wellington, Wellington, New Zealand AccorHotel Full time

    We are seeking a passionate, guest-focused Night Manager to join our Front Office Leadership team at Movenpick Wellington.About the RoleThis is an exciting opportunity to lead and supervise the Front Office Department's operational functions throughout the night, ensuring safety, security, and a seamless guest experience.Key Skills and QualificationsProven...

  • Front Office Team Member

    19 hours ago

    Wellington, Wellington, New Zealand Accor Hotels Full time

    Job Summary\We are seeking an organized and detail-oriented individual to join our front office team as a Receptionist. This is a full-time opportunity working across a rotating 7-day roster, with a wage of $25.94 per hour.