Assistant Manager- Ibis Wellington

4 months ago

Wellington City, New Zealand Ibis Wellington Full time

**Assistant Manager**
Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you

**Key Duties**:

- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Any other duties assigned by your Manager.

**What is in it for you**:

- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**What you will be doing**:

- Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
- Lead and manage all aspects of the Front Office departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

**Your experience and skills include**:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system is preferred
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Managers Certificate
- Minimum 6-12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a j

  • Assistant Manager- Ibis Wellington

    4 months ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to...

  • Assistant Manager- Ibis Wellington

    4 months ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Receptionist - Ibis Wellington

    4 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their...

  • Kitchen Hand

    3 months ago

    Wellington City, New Zealand Ibis Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade at Ibis Wellington to ensure that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist...

  • Kitchen Hand

    4 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We are currently seeking a dedicated and reliable individual to join our kitchen team in the role of Kitchen Hand. As a Kitchen...

  • Kitchen Hand

    4 months ago

    Wellington City, New Zealand Ibis Wellington Full time

    The main purpose of this role is to support the kitchen team at Ibis Wellington in maintaining clean and orderly kitchen areas at all times. This includes ensuring that all Food & Beverage outlets have access to sanitized equipment, while adhering to food-handling practices in compliance with current Health and Hygiene regulations. **Key...

  • Junior Sous Chef

    1 month ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** **_ ibis Wellington:_**_ Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch...

  • Night Cleaner

    3 weeks ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** **_ ibis Wellington:_**_ Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch...

  • Front Office Team Leader

    4 months ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Food and Beverage Team Leader

    1 month ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **_ ibis Wellington:_**_ _Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina,...

  • Night Auditor

    1 month ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you! This role...

  • Night Manager

    3 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We are seeking a passionate, guest-focused **Night Manager** to join our Front Office Leadership team. In this role, you will...

  • Receptionist - Ibis Wellington

    4 months ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive...

  • Food and Beverage Attendant

    4 months ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Additional Information **Benefits** - Staff meals while on duty - Uniform provided & laundered - Accommodation discounts & Free...

  • Kitchen Hand

    3 months ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: We are currently seeking a dedicated and reliable individual to join our kitchen team in the role of Kitchen Hand...

  • Kitchen Hand

    3 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We are currently seeking a dedicated and reliable individual to join our kitchen team in the role of Kitchen Hand. As a Kitchen...

  • Food and Beverage Attendant

    3 months ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Join our dynamic team in the heart of hospitality! We are a well-established hotel committed to delivering...

  • Night Auditor

    3 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you! This role...

  • Front Office Team Leader

    4 months ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Receptionist - Ibis Wellington

    4 months ago

    Wellington City, New Zealand Ibis Wellington Full time

    **Receptionist** First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and...