Assistant Manager- Novotel Wellington

2 days ago

Wellington City, New Zealand Novotel Wellington Full time

**Assistant Manager**
Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Assistant Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you

**Key Duties**:

- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Any other duties assigned by your Manager.

**What is in it for you**:

- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**What you will be doing**:

- Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
- Lead and manage all aspects of the Front Office departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

**Your experience and skills include**:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system is preferred
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Managers Certificate
- Minimum 6-12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you ca

  • Receptionist - Novotel Wellington

    7 months ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive...

  • Receptionist - Novotel Wellington

    2 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Receptionist** First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a...

  • Room Attendant

    5 days ago

    Wellington City, New Zealand Ibis and Novotel Wellington Full time

    **Room Attendant** You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. working accross both Novotel Wellington and Ibis Wellington hotels. **What’s in it for you**: -...

  • Night Manager

    7 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you... Effectively undertake the nightly reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift. Ensure smooth and...

  • Assistant Manager

    1 week ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** **_ Novotel Wellington:_**_ Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location._ Reporting to the...

  • Food and Beverage Attendant

    7 months ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Food and Beverage Attendant** Do you have a heart to serve and love being part of a team? As Food and Beverage Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests. **Key Duties** - Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure...

  • Food and Beverage Attendant

    6 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Food and Beverage Attendant** Do you have a heart to serve and love being part of a team? As Food and Beverage Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests. **Key Duties** - Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure...

  • Front Office Team Leader

    7 months ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Night Auditor

    5 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Night Auditor** Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you.... **Main Purpose of the Job** Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures **Key Duties** - Ensure the arrival and...

  • Kitchen Hand

    3 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. $22.75 per hour **Key Duties** - Assist...

  • Kitchen Hand

    15 hours ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist in the...

  • Kitchen Hand

    6 months ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist in the...

  • Kitchen Hand

    7 months ago

    Wellington City, New Zealand Novotel Wellington Full time

    **Main Purpose of the Job** To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations. **Key Duties** - Assist in the...

  • Night Cleaner

    4 months ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** **_ ibis Wellington:_**_ Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch...

  • Assistant Manager- Ibis Wellington

    7 months ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to...

  • Reservations Manager

    1 week ago

    Wellington City, New Zealand Accor Wellington Full time

    **Reservations Manager - Accor Wellington** **_Sofitel, Mövenpick, Novotel & Ibis!_** You are the beginning of an exceptional guest experience. This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts....

  • Novotel Singapore On Stevens

    6 months ago

    Auckland City, New Zealand Novotel Singapore On Stevens Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Do what you...

  • Houseperson - Ibis & Novotel Wellington

    7 months ago

    Wellington City, New Zealand Ibis Wellington Full time

    **Houseperson** You are at the heart of the hotel! As Houseperson, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. To carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guests...

  • Multi Hotel Revenue Analyst

    7 months ago

    Wellington City, New Zealand Mövenpick Hotel Wellington Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Food & Beverage Manager - Mövenpick Wellington

    7 months ago

    Wellington City, New Zealand Mövenpick Wellington Full time

    Mövenpick Wellington is nestled within the flora and fauna of the Te Aro Valley. Overlooking Wellington's cosmopolitan Te Aro district, Forage Kitchen & Bar enjoys an elevated standpoint from which great food and mesmerising views can be enjoyed in blissful comfort and luxury. This property is a 5 star, with 114 guest rooms and suites, five conference...