Front Office Manager

7 months ago

Wellington City, New Zealand MINOR Hotels Full time

We are looking for an experienced and enthusiastic **Front Office Manager** to lead the Front Office team at **Oaks Wellington Hotel.** The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Key Responsibilities Include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment

**Qualifications**:
**To be successful in this role you will have**:

- Two years of experience in a supervisor position in the Hotel industry.
- Previous Front Office experience
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- Demonstrated ability to develop and maintain solid working relationships with guests, owners and staff
- Availability to work shifts between Monday to Sunday
- Immaculate personal presentation
- An infectious passion for delivering a memorable guest experience and creating loyalty of guests

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, NIB insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

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