Claims Resolution Coordinator

5 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

About Historic Claims

Historic Claims is a specialist team within the Ministry of Social Development (MSD) that provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

In this role, you will work closely with claimants to understand their past experience in care, acknowledge and recognise the harm they have experienced, and take steps to put things right.

Key responsibilities will include:

  • Confirming eligibility and registering claims
  • Providing emotional support and guidance to claimants
  • Cultivating strong relationships with claimants and stakeholders

To be successful in this role, you will need to possess sound judgement and political sensitivity, excellent communication and interpersonal skills, and a commitment to cultural responsiveness and tikanga Māori.



  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Company OverviewThe New Zealand Government is a people-centred organisation that serves diverse communities across the motu. Our goal is to help New Zealanders be safe, strong and independent through social policy advice and assistance.We prioritise partnerships, cultural responsiveness and inclusivity in everything we do.About Historic ClaimsHistoric Claims...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    **Company Overview**At Resolution Life, we're committed to making a positive impact on people's lives through our life insurance products. Our team is dedicated to delivering high-quality service and building long-lasting relationships with our customers.**Job Description**We're seeking a skilled Case Manager to join our team in New Zealand. In this role,...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    The OpportunityYou will be responsible for inputting and managing data across two teams managing Life and Disability claims, communicating with advisers and customers, following up on outstanding claim requirements, and preparing referral documentation.You'll also process Case Manager-approved invoices and manage the administration of payments across the...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    About Resolution LifeWe are a global life insurance group focused on acquiring and managing portfolios of life insurance policies. Our team is dedicated to helping customers build bright futures and protect what matters most.Our mission is to deliver unique solutions that meet the expectations of our customers, driven by a customer-focused approach. We...

  • Claims Administrator

    17 hours ago


    Wellington, Wellington, New Zealand Resolution Life Full time

    About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most.We offer a range of personal insurance products that can help you through just about anything life throws at you.We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...


  • Wellington, Wellington, New Zealand Marsh & Mclennan Companies Full time

    Job DescriptionThis Claims Coordinator position is a critical part of our Claims Management team at Marsh & McLennan Companies. The ideal candidate will have a strong background in claims management, excellent communication skills, and a commitment to delivering high-quality services to clients.About the RoleThis is a hybrid role that requires working in the...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the RoleAs a Historic Claims Resolution Specialist, you will make a significant impact in supporting claimants who have been unjustly treated in State care. Your primary focus will be on providing high-quality customer-centric service, ensuring that claimants encounter mana manaaki (a positive experience) whenever they interact with us.Key...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About Historic ClaimsAt the Ministry of Social Development, we understand the profound impact that adverse experiences in care can have on individuals. Our Alternative Disputes Resolution Service (ADRS) is dedicated to providing claimants with a supportive and fair process for seeking redress.We believe that every individual deserves to be heard and to have...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About UsThe Ministry of Social Development is a people-centred organisation that works in communities across New Zealand.We provide social policy and advice to government, as well as assistance with income, employment, and housing support.We are committed to supporting and enabling Māori, whānau, hapū, iwi, and communities to realise their own potential...


  • Wellington, Wellington, New Zealand Marsh Full time

    Job DescriptionWe are seeking a skilled professional to join our team as a Claims Management Specialist. This role is ideal for an individual who can manage low-risk claims for injured employees and provide timely and cost-effective solutions.Manage claims for a portfolio of clients, ensuring compliance with SLA, AEP audit standards, and legislation.Support...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    **About Us**Asteron Life is a renowned life insurance provider dedicated to helping customers build secure futures. With a rich history spanning nearly 150 years, we've established ourselves as a trusted partner in the financial services industry.**The Opportunity**We're seeking an experienced Case Manager to join our dynamic team in New Zealand. As a Case...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the TeamWe are a team of dedicated professionals who are passionate about making a difference in the lives of New Zealanders. Our team works collaboratively to deliver high-quality services and support to claimants, and we are committed to providing a supportive and inclusive working environment.We are looking for someone who shares our values and is...


  • Wellington, Wellington, New Zealand Downer Full time

    **Role Overview**This Support Services Officer position plays a critical role in ensuring the smooth operation of building maintenance and repair works claims.Reporting to the Senior Finance Manager, you will be responsible for ensuring all works orders claims are complete, correct, and accurate in readiness for payment.You will:Review and verify all works...

  • Claims Coordinator

    3 days ago


    Wellington, Wellington, New Zealand Marsh & Mclennan Companies Full time

    Company: MarshDescription:We are seeking a talented individual to join our Claims Management team at Wellnz.This role will be based in Auckland, Hamilton, Wellington or Christchurch.This is a hybrid role that has a requirement of working at least three days a week in the office on completion of training.This is a fast-paced role for a Claims Coordinator...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    Job DescriptionAs a Disability Benefits Coordinator, you will be responsible for managing a portfolio of active claims, liaising with claimants to establish clear recovery plans, and providing ongoing support. Your role will involve evaluating medical conditions, reviewing financial information, and ensuring compliance with policy terms.You will be a highly...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the RoleAs a Senior Claimant Support Specialist, you will play a crucial role in helping claimants navigate the Historic Claims process. Your primary responsibility will be to act as the primary point of contact for claimants, providing guidance and support throughout their journey.This involves managing claims from initial contact to closure, ensuring...

  • Claims Coordinator

    2 days ago


    Wellington, Wellington, New Zealand Marsh Full time

    We are seeking a talented individual to join our Claims Management team at Wellnz. This role will be based in Auckland, Hamilton, Wellington or Christchurch. This is a hybrid role that has a requirement of working at least three days a week in the office on completion of training.This is a fast-paced role for a Claims Coordinator managing low risk claims for...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the Ministry of Social DevelopmentThe Ministry of Social Development is a people-centred organisation. We're in communities across the country, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About UsThe Ministry of Social Development is a people-centred organisation that works with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.We're committed to the Treaty of...

  • Case Worker

    4 days ago


    Wellington, Wellington, New Zealand Resolution Life Full time

    **Our Culture**At Resolution Life, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional service and building strong relationships with our customers. If you're a customer-focused individual with critical thinking skills, we'd love to hear from you.**Job Requirements**We're seeking a highly organized and...