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Government Claims Resolution Specialist
1 week ago
About the Ministry of Social Development
The Ministry of Social Development is a people-centred organisation. We're in communities across the country, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Job Description:We're seeking an experienced individual to join our team as a Senior Claimant Support Specialist. As part of our Historic Claims team, you'll work closely with claimants to provide end-to-end management of their claims.
- You'll be the primary point of contact for claimants, helping them through the Historic Claims process and ensuring they receive positive outcomes.
- You'll have a deep understanding of tikanga Maori and te reo Maori, and be able to communicate effectively with claimants from diverse backgrounds.
- You'll work collaboratively with technical experts to facilitate input and ensure claimants receive the support they need.
- Talk with claimants about their experiences in care and provide feedback on the outcome of their claims.
- Support, mentor and guide other staff members.
