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Customer Experience Manager

1 week ago

Auckland, Auckland, New Zealand IKEA Full time
Job Description

This role involves leading a team of customer service professionals to deliver exceptional experiences for our customers. The successful candidate will have prior leadership experience, strong communication skills, and the ability to motivate and coach their team to achieve high performance standards.

Responsibilities
  • Collaborate with the operations team to ensure seamless delivery of customer services.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead by example, demonstrating strong work ethic and a commitment to excellence.
  • Provide coaching and feedback to team members to improve performance and address areas for development.
Requirements
  • At least 3 years' experience in a leadership or management role, preferably in a call centre or customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and develop plans to achieve business objectives.
  • Strong problem-solving skills and ability to make informed decisions.