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Customer Experience Manager

2 weeks ago

Auckland, Auckland, New Zealand SCENTRE GROUP LIMITED Full time

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We focus on creating more reasons for more people to visit our Westfield destinations more often and for longer.

Our vision is that 'Everyone Belongs' and we foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We are seeking a talented Marketing Manager to join our team. As a key member of our marketing team, you will inspire and deliver exceptional customer experiences every day. You will engage and connect with customers and the community, assisting the Centre Marketing team to execute best-in-class activations and campaigns.

This role requires a confident and passionate individual who enjoys working in a high-performing culture. We are looking for someone with tertiary qualifications in Marketing/Business discipline, hands-on marketing management experience and experience leading small teams.

Responsibilities include developing the Centre's Marketing plan, overseeing flawless execution of key marketing campaigns, coaching, leading and developing a Marketing Executive direct report, managing centre communications/content plan, delivering an annual Centre events program, and identifying process improvement opportunities.

Skills include communication, brand management, event management, customer experience/guest services, digital and social, media and PR, research and analysis, negotiating, attention to detail and excellence in execution, can-do attitude, enthusiasm, and integrity.

You will be able to adapt to a 7-day a week dynamic environment and have a passion for the retail sector. We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle.