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Customer Experience Manager

2 weeks ago

Auckland, Auckland, New Zealand Kimberly-Clark Corporation Full time

Company Overview

Kimberly-Clark Corporation is a global personal care company that touches lives in over 175 countries. Our trusted brands, such as Huggies, Kleenex, and Viva, are an essential part of life for millions of people worldwide.

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About the Role

We are seeking an experienced sales and service professional to join our team in Auckland. As a Customer Experience Manager, you will be responsible for delivering sales, profit, and share targets for our Woolworths New Zealand customer within allocated categories.

Key Responsibilities

  • Work with Customer Managers to prepare for customer meetings
  • Provide scan/consumer insights data by agreement with Customer Manager
  • Field engagement including store reports and field priorities are communicated on time and accurately
  • Be the first point of contact for field enquiries
  • Attend customer meetings and play an active part in engaging the customer
  • Customer specific projects as allocated and required
  • Provision of clear up-to-date inputs to business processes, e.g., promotional evaluation, customer business planning, forecasting, and business reporting
  • VMI for Woolworths with time spent at Woolworths New Zealand office required
  • Working with the supply team to communicate proactively any supply issues from time to time
  • Communicate proactively with customer teams regarding forecast changes/needs

Requirements

To be successful in this role, you will have:

  • Ideally holding tertiary qualifications and two plus years of business experience; with ideally some cross-functional experience (e.g., Field Sales/Category/Marketing)
  • Naturally inquisitive and proactive with a strong analytical capability
  • Working knowledge of Excel
  • Strong communication skills with a demonstrated ability to adapt personal style to suit a variety of interpersonal styles

Benefits

At Kimberly-Clark, we offer a range of benefits to support your career growth and wellbeing, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A comprehensive health insurance package
  • A generous annual leave entitlement
  • Flexible working arrangements
  • The opportunity to work with a global company that makes a positive impact on people's lives

Why Work for Us?

We're proud to be recognized as one of the World's Best Employers by Forbes. At Kimberly-Clark, we're about delivering incredible results, making things happen, and working together. We're committed to building a diverse and inclusive workplace where everyone feels valued and supported.