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Customer Experience Manager

2 weeks ago

Auckland, Auckland, New Zealand Auckland Council Full time
Museum Operations and Leadership

We're seeking a Customer Experience Manager to lead our front-of-house team and enhance the visitor experience. This is a unique opportunity to work in a dynamic, culturally rich environment that honors Te Tiriti o Waitangi and embraces te ao Māori.

The successful candidate will have 3+ years' experience in a front-of-house role within the hospitality or visitor attraction sectors, ideally with management experience. Strong customer service and leadership skills are essential, including staff development and performance management. Experience with booking systems and familiarity with MS Office (Word and Excel) are also required.

This role offers a chance to support the growth and development of your team through on-the-job training and coaching. You'll manage day-to-day operations, oversee a team of Museum Assistants, and ensure that every visitor enjoys a memorable museum experience.

A competitive salary and benefits package awaits the right candidate. If you're a motivated leader looking to take your career forward, apply today.