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Customer Experience Manager

3 weeks ago

Auckland, Auckland, New Zealand Auckland Council Full time

Digital Innovation and Customer Experience

In this exciting opportunity, you will be responsible for leading a cross-functional team to create and deliver innovative, customer-centric digital solutions. As a skilled Digital Manager, you will oversee the content lifecycle, maintaining the integrity of website information architecture and metadata, and optimizing content for SEO.

Key Challenges:

  • Ensuring compliance with guidelines and best practices.
  • Driving improvements and enhancing customer experiences through championing a collaborative, innovative culture within the digital team.
  • Fostering knowledge sharing across teams and engaging staff to promote innovation.

About the Team:

You will be part of a dynamic team that is vibrant, experienced, and collaborative, working towards creating a world-class city for all. As a Digital Manager, you will have the opportunity to make a meaningful impact and contribute to Auckland's outcomes.

About Auckland Council:

Auckland Council is committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.