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Customer Experience Manager

2 weeks ago

Auckland, Auckland, New Zealand Tahua Capital Ltd Full time

About Us

Tahua Capital Ltd is a socially responsible company that values its employees and customers. We operate multiple brands across New Zealand, focusing on customer service and community engagement.

We are seeking an experienced Store Manager to join our team. As a key member of our leadership team, you will be responsible for driving business results and achieving exceptional customer experiences.

Key Responsibilities:

  • Develop and implement effective staffing and scheduling strategies to meet business needs.
  • Design and deliver comprehensive training programs to enhance employee skills and knowledge.
  • Coach and mentor staff to achieve high levels of performance and customer satisfaction.
  • Maintain high standards of store cleanliness, organization, and stock levels.
  • Ensure consistent delivery of Starbucks operational standards.
  • Analyze trends and develop strategies to improve sales and customer loyalty.

Requirements:

  • Proven experience in hospitality or retail operations management.
  • Strong passion for customer service and creating memorable experiences.
  • Excellent time management and organizational skills.
  • Ability to coach and train staff effectively.
  • Effective communication and interpersonal skills.
  • Demonstrated ability to drive business results and achieve goals.