Service Desk Operations Manager

6 days ago


Auckland, Auckland, New Zealand Vulcan Full time
Vulcan Overview

We are a rapidly evolving organization that prioritizes research and development. Our team is passionate about staying ahead of the curve in terms of technology.

We are seeking an experienced Service Desk Engineer to join our dynamic team. As a key player in our IT infrastructure, you will be responsible for providing exceptional support to our internal teams.

Main Responsibilities:
  1. Respond to IT-related queries and issues in a timely and professional manner.
  2. Manage service requests and incidents to minimize downtime and maximize efficiency.
  3. Collaborate with cross-functional teams to resolve complex technical issues.
Essential Skills and Qualifications:
  1. Proven track record of success in a Service Desk environment.
  2. Excellent communication and interpersonal skills.
  3. Strong analytical and problem-solving skills.
  4. Proficiency in Microsoft Azure, Defender, Darktrace, and other relevant technologies.
Perks:
  1. A strong focus on research and development.
  2. Onsite gym and recently refurbished office space.
  3. Ongoing training and career development opportunities.
  4. Access to the latest technologies and industry-leading vendor partnerships.


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