Service Desk Engineer
6 days ago
Service Desk Engineer (Tier 2)Are you passionate about providing exceptional IT support?
We're looking for an up-and-coming IT Service Desk Engineer to join our client's Technology team.
You'll be the first point of contact for IT support, responsible for troubleshooting issues, managing IT assets, and supporting various projects to ensure smooth operations.
Key Responsibilities:Handle and resolve Level 1.5 and Level 2 incidents, service requests, and ITSM tasks.Maintain accurate IT asset records and configurations.Escalate complex issues to relevant team members while ensuring timely updates.Track and document progress and provide updates to users; resolving in a timely manner and documenting the resolution in the ITSM system.Create and update knowledge base articles and process templates.Support governance audits, compliance checks, and project success.Stay informed about emerging IT trends and contribute to process improvements.What You'll Bring:Tertiary-level certification or diploma in IT (or equivalent experience).2-3 years of practical service desk experience with strong customer service skills.Prior experience providing tier 1 and tier 2 troubleshooting.Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices.Hands-on knowledge of hardware, software, and relevant call-tracking tools.If you would like to hear more, get in touch with Miguel Montanez for a confidential chat at 0211242749 or ******.
Salary: $70,000 - 75,000 with above market benefits.
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