It Service Desk Engineer

7 days ago


Auckland, Auckland, New Zealand Vulcan Full time

We are looking for a passionate, experienced Service Desk Engineer ready to hit the ground running and play a key role in supporting our critical internal systems.
If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you.What You'll Bring:As a Service Desk Engineer, you'll work closely with teams across the organisation, have excellent communication skills, an agile mindset, and a collaborative spirit.
You'll also have the chance to explore and implement cutting-edge technologies, so a willingness to learn and adapt is key.Technologies You'll Work With:Microsoft AzureDefender, DarktraceWindows 365 & Azure Virtual DesktopmacOSWindows HelloMicrosoft Teams (Voice)Cisco Meraki SwitchesRequirementsExcellent communication and customer service abilitiesStrong problem-solving skills with a passion for technologyProven experience in a Service Desk environment, managing support requests and troubleshootingAbility to work independently and manage your time efficientlyProvide a professional and responsive first point of contact for IT incidents and service requests via phone and emailPrioritize and manage service requests and incidents to ensure a seamless IT experience for end usersDeliver effective Level 1 and Level 2 support for internal software and systemsFamiliarity with Windows OS, macOS, Office 365 Suite, Cloud technologies, PowerShell, etc.BenefitsOnsite gymFlexible working hours with the option to work from homeRecently refurbished office spaceA strong focus on research and developmentOngoing training and career development opportunitiesAccess to the latest technologies and industry-leading vendor partnershipsLocation & Work Hours:East Tamaki, AucklandHours: 8:30 AM - 5:00 PMIf you're ready to be part of a dynamic, fast-paced team and embrace new challenges, we want to hear from you
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