Help Desk Operations Manager
5 days ago
Help Desk Technician Job Summary
We are seeking a highly skilled and motivated Help Desk Technician to join our team at Engeo NZ & AU. The successful candidate will be responsible for providing technical support and assistance to our employees across multiple locations.
Duties and Responsibilities
- Respond to and resolve technical issues via phone, email, or in-person.
- Set up and configure new hardware and software for employees.
- Maintain and upgrade computer systems, networks, and software to ensure optimal performance.
- Develop and implement processes to improve efficiency and productivity within the IT department.
- Collaborate with other teams to resolve technical issues and improve overall service delivery.
Working Conditions
This is a full-time position that requires the ability to work independently and as part of a team. The successful candidate will be required to work flexible hours, including evenings and weekends, to meet the needs of our employees.
Requirements
- Experience working in an IT support capacity, ideally in a professional setting with multiple locations.
- Strong technical skills and knowledge of computer systems, networks, and software.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment and prioritize tasks accordingly.
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