Help Desk Technician
5 days ago
Job Overview
We are looking for a highly skilled Help Desk Technician to join our team at Consult Recruitment. As a Service Desk Engineer, you will be responsible for delivering exceptional IT support services to our clients.
Key Responsibilities:
- To handle and resolve Level 1.5 and Level 2 incidents, service requests, and ITSM tasks efficiently.
- To maintain up-to-date and accurate records of IT assets and configurations.
- To evaluate complex issues and escalate them to relevant team members while ensuring timely communication.
- To track and document progress, provide updates to users, and resolve issues in a timely manner.
- To create and update knowledge base articles and process templates to enhance user experience.
- To support governance audits, compliance checks, and project success initiatives.
Requirements:
- A tertiary-level qualification in IT or equivalent experience.
- 2-3 years of practical service desk experience with strong customer service skills.
- Prior experience in providing tier 1 and tier 2 troubleshooting services.
- Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices.
- Hands-on knowledge of hardware, software, and relevant call-tracking tools.
About Us
Consult Recruitment is a leading recruitment agency dedicated to providing exceptional services to our clients and candidates.
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