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Relationship Management Specialist

2 weeks ago

Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time
About the Role

We are looking for a talented Relationship Management Specialist to join our team in Auckland, New Zealand. In this role, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Developing and executing strategies to improve customer satisfaction and loyalty.
  • Managing customer complaints and concerns in a timely and effective manner.
  • Collaborating with internal stakeholders to ensure seamless execution of customer-focused initiatives.
Requirements:
  • 3 years' experience in customer services or relationship management environments.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.