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Relationship Management Specialist

3 weeks ago

Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

We are seeking a Relationship Management Specialist to join our Supply Chain team at JACOBS DOUWE EGBERTS. As a key member of our team, you will be responsible for leading and supporting our customer service specialists, driving the delivery of exceptional customer experiences and satisfaction.

About the Role
  • Lead, train, and motivate the customer service team, setting performance targets and providing regular feedback.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless support across the organization.
  • Handle escalated customer issues and monitor service metrics to proactively address trends.

This is an excellent opportunity for a talented professional to leverage their expertise in relationship management and customer service to drive business growth and success.

Responsibilities
  • Ensure quality standards in customer interactions through regular assessments and coaching.
  • Analyze customer feedback to refine strategies and enhance service quality.
  • Conduct training sessions and support team development.