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Relationship Building Specialist

3 weeks ago

Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time
Job Overview

JACOBS DOUWE EGBERTS is a leading coffee and tea company serving approximately 4,200 cups per second. We are seeking a Relationship Building Specialist to join our vibrant CS team.

Responsibilities include:

  • Providing exceptional customer service, resolving issues, and building strong relationships with customers and potential customers.
  • Ensuring accurate entry of customer orders, meeting customer requirements, and executing up-sell strategies to increase sales.
  • Working closely with internal stakeholders to ensure organizational cohesion and effective communication.

Required skills include 3 years' experience in customer services or call centers, excellent communication and interpersonal skills, attention to detail, and ability to prioritize tasks effectively.

We offer a range of benefits, including a competitive salary, 3% Kiwisaver Employer Contribution, incentive bonus, medical insurance, income protection, and life insurance.