Contact Centre Representative
6 days ago
What We Offer:
New Zealand Post is a lively bunch of people with a diverse set of skills, united by one mission – to deliver for New Zealand. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing exceptional customer service.
Key Responsibilities:
You'll be handling inquiries, requests, or complaints from customers via phone or email, and carrying out administrative work to support these key areas. This includes handling oversized freight, re-wrapping damaged items, and completing redirections/redeliveries. You'll need to be computer savvy and open to learning new systems.
Requirements:
We're looking for team players who are confident to interact with people from all backgrounds face to face, phone, and email. Problem-solving skills – can you think on the fly and find the best outcomes? Administration and data entry skills are also essential. We're a stable government-owned agency who isn't going anywhere, offering a safe and secure work environment and learning and development opportunities to help support your career goals.
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