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Contact & Dispatch Coordinator
1 week ago
Assist customers and public to resolve water related issuesPermanent or Fixed Term opportunityConvenient Petone location with hybrid workingThe remuneration range for this role starts from $62,410 (including KiwiSaver) however remuneration will be dependent on skills and experience.The opportunityIn either a permanent or fixed term position, you will utilise your outstanding customer service and organisational skills to provide frontline customer support across both our customer contact and dispatch functions.
This is a fast-paced role offering development and variety where you'll:Resolve customer queries through a mix of inbound/outbound calls, emails, and live chat servicesTriage and dispatch service requests to councils and crewsProvide timely and accurate information for customers on the status of their requestsAbout youPrevious experience in a varied, customer-focused environment where outputs are time-critical you'll know this requires excellent time management and communication skills.
Each day will bring a new challenge and a varied range of customer queries, so your resilience and ability to bounce back from challenging situations is essential.You will also bring:Demonstrated contact centre/call centre experience working within SLA's/KPI'sCompetency to navigate technology and a range of systems at paceExcellent written and verbal communication skills to engage through a range of channelsA positive, can-do and resilient attitudeYou'll have the opportunity to grow your skills in a high-energy, fun and supportive team who are just as passionate about supporting each other as we are our customers.BenefitsAt Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities.
We genuinely care about your safety and wellbeing.Our benefits include:Flexible working arrangements including up to 2 days working from homeComprehensive wellbeing programme, including one paid wellbeing day annuallyFormal and informal professional development opportunities5 weeks annual leave accrual will be available following 2 years of continual serviceAbout usWellington Water is the professional water services provider across Greater Wellington and South Wairarapa.
Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed.
We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.The value of water (a precious taonga) sits at our organisational heart.
Our people are passionate about providing water services for our communities and environment which is reflective in our values; Tangata Tiaki, Whanau and Mana.Applications close: 12th March 2025How to applyTo apply for the role, click on the 'apply' button.
Please note if you are a Wellington Water employee please apply using your work email.
For further information, email: ****** will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water.
You must also be legally entitled to work long-term in New Zealand to be considered.
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