Customer Care Representative
6 days ago
Customer Care Representative – Fixed-Term Position Whakatairangatia nga kete o te matauranga ki te ao marama
E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light.
We welcome one and all to join us at the New Zealand Qualifications Authority.
Role Overview If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every day to our customer base and the wider business, then this may be the role for you
About the Role The Contact Centre is a key customer-facing channel for supporting NZQA's customers through phone, live chat, and email.
We are a team that prides itself on being customer-centric and aiming for first-call resolution every time.
What We're Looking For Are you passionate about providing exceptional customer service?
We want team members who can: * Offer excellent customer service to our rangatahi and learners of all ages * Support Education Providers and learners throughout the year * Assist people who wish to live, work, and/or study in New Zealand Candidate Requirements We're seeking a candidate with: * Experience in an administrative or contact centre-based role * Exceptional communication skills (verbal and written) * Strong problem-solving abilities and attention to detail * Ability to work effectively in a fast-paced environment * Skill in managing multiple tasks simultaneously * A team-player attitude and enthusiastic approach About NZQA NZQA is a te reo Maori learning organisation and is committed to equity and lifelong learning.
We welcome candidates from diverse backgrounds that will enrich our understanding of the education system.
We prioritise the importance of understanding tikanga in building a culturally responsive workplace.
NZQA is dedicated to providing a welcoming environment to Maori and Pacific staff and has active Maori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kokiritanga and Takiala Pasifika.
What we can offer: * A supportive team / whanau environment * A role with diverse responsibilities * Opportunities for professional development and career progression * Comprehensive staff benefits * To find out more click here NZQA Staff Benefits Apply Now
For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values.
If you are applying/viewing through Seek, please click 'apply now' to access these links.
If you would like to discuss further, please call Jenn Te Hiwi on 04 463 3069.
Applications close at 5.00 pm on Friday 14 March 2025.
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