Customer Contact Centre Team Leader

Permanent | Wellington | Posted 31 January 2025 | Ref No BH-168543 National Contact Centre Manager Are you an experienced contact centre leader with a background in the health sector? Do you have a track record of leading teams, improving service delivery, and implementing operational improvements?We're looking for a strong leader to manage a National...

Responsibilities:Managing day-to-day operations as well as the operations team and operations department.Working closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations.Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.Working cross-departmentally...

About This OpportunityWe're seeking a skilled Customer Care Representative to join our Contact Centre team. As a key customer-facing channel, we aim to deliver exceptional service to our students and stakeholders. If you're passionate about making a difference in education and possess excellent communication skills, we'd love to hear from...

About KiwiRailWe're a company that's passionate about connecting New Zealanders sustainably. Our vision is to create Stronger Connections, Better New Zealand, and we're committed to achieving this through our dedicated employees.The Job DescriptionAs a Contact Centre Specialist, you'll be responsible for delivering exceptional customer experiences across...

OverviewOur Ministry of Justice is committed to strengthening people's trust in the law of Aotearoa, New Zealand. We're looking for someone with experience leading a national Contact Centre and/or service delivery operation to join our team.Salary and BenefitsThe appointing salary for this role will be between $110,766 and $154,680 based on skills and...

About Us\KiwiRail's mission is to connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.\We foster a diverse, inclusive, and supportive workplace where everyone can contribute their best.\Job Responsibilities\The Contact Centre Team Leader's main focus is to lead and develop our staff to...

Position DescriptionTake your proven customer skills to the next levelBe part of an exciting transformation, growth time at InterislanderPermanent position, based in WellingtonHe korero mo matou | About us:At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.Our mission,...

Our ValuesWe're a team that values diversity, inclusivity, and community well-being. We believe in empowering everyone to contribute their best and fostering a supportive workplace culture. If you share these values and are passionate about customer service and leadership, we'd love to welcome you aboard.The PositionThis 12-month fixed-term position requires...

Job SummaryWe are seeking a skilled Contact Resolution Expert to join our team at Wellington Water. As a key member of our customer contact and dispatch functions, you will provide frontline support to customers across both our customer contact and dispatch operations.About the RoleThis is a challenging role that requires strong problem-solving and...

We are seeking a dedicated leader to drive success and lead a team in providing exceptional childcare at our Kindercare Learning Centres centre in Johnsonville. Our centre offers an established environment within a wonderful community, with lovely outdoor areas and on-street parking.In this full-time position, we're looking for someone who is inspired to...

Kindercare Learning Centres (308) Johnsonville is seeking a qualified and experienced Centre Director to lead our team. As a Centre Director, you will be responsible for driving success, leading a team, and delivering exceptional childcare.You will be a strong leader who can build and maintain relationships, nurture team growth, and provide a stimulating...

Key ResponsibilitiesTimely and effective management of interactions with staff nationally, external service providers, whanau, and tangataRecruitment, training, and performance management of staffLeveraging technology to its fullest potential to deliver innovative solutionsRequirementsBachelor's degree in business administration, management, or a related...

About UsKiwiRail connects New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission is to create stronger connections and a better New Zealand through sustainability and community well-being.The RoleThis fixed-term position requires an experienced team leader who can hit the ground...

Company OverviewWellington Water is a multi-council owned entity tasked to manage the infrastructure and deliver water services to our communities. Our people are passionate about providing water services for our communities and environment, which is reflective in our values; Tangata Tiaki, Whanau and Mana.Job DescriptionThis is a fast-paced role offering...

Assist customers and public to resolve water related issues.Permanent or Fixed Term opportunity.Convenient Petone location with hybrid working.The remuneration range for this role starts from $62,410 (including KiwiSaver) however remuneration will be dependent on skills and experience.The opportunityIn either a permanent or fixed term position, you will...

Assist customers and public to resolve water related issuesPermanent or Fixed Term opportunityConvenient Petone location with hybrid workingThe remuneration range for this role starts from $62,410 (including KiwiSaver) however remuneration will be dependent on skills and experience.The opportunityIn either a permanent or fixed term position, you will utilise...

What We Offer:New Zealand Post is a lively bunch of people with a diverse set of skills, united by one mission – to deliver for New Zealand. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing exceptional customer service.Key Responsibilities:You'll be handling inquiries, requests, or complaints from...

Our VisionWe're transforming the ways we mahi and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. This role will play a crucial part in achieving our goal of being a leader in the decarbonisation of Aotearoa New Zealand.What You'll DoYou'll develop and execute a unified Technology...

Job ResponsibilitiesYou will be responsible for developing a product strategy that aligns with our corporate strategies and driving continuous improvement. This includes creating and owning product roadmaps and performance metrics for our Corporate, Retail, Data Products, Generation & Major Projects, and Trading spaces.You will also be responsible for...

Assist customers and public to resolve water related issues.Permanent or Fixed Term opportunity.Convenient Petone location with hybrid working.The remuneration range for this role starts from $62,410 (including KiwiSaver) however remuneration will be dependent on skills and experience.The opportunity In either a permanent or fixed term position, you will...