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Contact Centre Leadership Role
2 weeks ago
Overview
Our Ministry of Justice is committed to strengthening people's trust in the law of Aotearoa, New Zealand. We're looking for someone with experience leading a national Contact Centre and/or service delivery operation to join our team.
Salary and Benefits
The appointing salary for this role will be between $110,766 and $154,680 based on skills and experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for career growth and development.
Key Responsibilities
- Manage day-to-day operations as well as the operations team and department
- Work closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations
- Manage budgets, forecasting, and allocating resources to meet business and strategic goals
- Lead, motivate, coach, and develop leaders and teams
- Build and manage strong stakeholder relationships including working with other agencies, service providers and key stakeholders