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Contact Centre Leadership Role

2 weeks ago


Wellington, Wellington, New Zealand Ministry Of Justice (New Zealand) Full time

Overview
Our Ministry of Justice is committed to strengthening people's trust in the law of Aotearoa, New Zealand. We're looking for someone with experience leading a national Contact Centre and/or service delivery operation to join our team.

Salary and Benefits

The appointing salary for this role will be between $110,766 and $154,680 based on skills and experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for career growth and development.

Key Responsibilities

  • Manage day-to-day operations as well as the operations team and department
  • Work closely with the leadership team to ensure priorities of the work programme result in efficient and effective operations
  • Manage budgets, forecasting, and allocating resources to meet business and strategic goals
  • Lead, motivate, coach, and develop leaders and teams
  • Build and manage strong stakeholder relationships including working with other agencies, service providers and key stakeholders