Frontline Contact Professional

2 days ago


Wellington, Wellington, New Zealand Wellington Water Full time
Company Overview

Wellington Water is a multi-council owned entity tasked to manage the infrastructure and deliver water services to our communities. Our people are passionate about providing water services for our communities and environment, which is reflective in our values; Tangata Tiaki, Whanau and Mana.

Job Description

This is a fast-paced role offering development and variety, where you'll resolve customer queries through a mix of inbound/outbound calls, emails, and live chat services. You'll also be required to triage and dispatch service requests to councils and crews.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Demonstrated contact centre/call centre experience working within SLA's/KPI's.
  • Competency to navigate technology and a range of systems at pace.
  • Excellent written and verbal communication skills to engage through a range of channels.


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