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IT Service Desk Manager

1 week ago

Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

The Employer

West Technology has been retained to recruit for an Australian owned MSP that continues to experience sustained growth. Founded in 2008, this IT service provider offers cloud & data solutions as well as design and consultancy services to a diverse client base throughout Sydney.

The Opportunity

Due to sustained growth, an opportunity has been created for a Service Desk Team Lead to join the team. Reporting directly to the two Directors, this person will work closely with a highly skilled team to maintain service levels and the day-to-day operation.

Some of the key tasks will include:

  • Develop an operational plan for the team including allocation of resources.
  • Manage & mentor a team of motivated Service Desk technicians.
  • Monitor internal service levels and KPI's to ensure SLA's agreements are adhered to.
  • Lead the planning and execution for Project delivery.
  • Oversee all policies, procedures and documentation for the function.

The Successful Applicant

Will hold relevant IT qualifications / certifications such as ITIL. Has experience in a supervisory or leadership capacity within the Service Desk environment. Can manage Active Directory, O365, Microsoft Exchange and cloud services such as Azure. Is experienced with virtualisation technologies and has managed VMWare (or Hyper-V) virtual environments. Has strong network management skills, including network hardware, networking concepts (TCP / IP, Routing, DNS, VLANs). Interpersonally, you are a proactive communicator who can build relationships with both internal and external stakeholders.