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Customer Success Advocate

1 week ago

Wellington, Wellington, New Zealand Objective Corporation Full time

About Us

Objective is a pioneering developer of SaaS solutions for the government. Our innovative software has made a significant impact in various regions, including Australia, New Zealand, the United States of America, and the United Kingdom.

Our Mission

We aim to deliver exceptional value to our customers through our SaaS solutions. As an Account Manager, you'll be responsible for managing a portfolio of customers, nurturing relationships, and identifying new business opportunities.

A Day in Your Role

  • Build strong partnerships with key stakeholders to ensure satisfaction and successful outcomes.
  • Collaborate with internal teams to deliver exceptional service and support.
  • Address concerns swiftly to maintain strong customer relationships.
  • Coordinate regular meetings with customers and internal teams to track progress and improvements.
  • Expand customer revenue by introducing relevant products and services.
  • Navigate contracts and negotiations with support from our legal team.
  • Share customer feedback with Product teams to drive improvements.
  • Maintain quarterly account plans and strategies to support business objectives.

Your Skills and Experience

  • Strong understanding of software delivery, maintenance, and support services.
  • Skill in stakeholder management, with the ability to build lasting business relationships.
  • Comfortable working through agreements with legal support.
  • Able to listen, understand, and articulate complex challenges with clarity.
  • Proven experience working with senior business leaders (GM, CEO, CIO, CFO, Department Heads, etc.).
  • Ability to manage multiple priorities, track issues, and execute account strategies effectively.
  • Able to collaborate across diverse teams in different regions.

Why Join Us?

We offer hybrid work arrangements to support work-life balance, access to EAP for confidential counseling, extensive learning resources, and regular social events to promote team bonding.

We Value Diversity

We recognize and celebrate our diverse team as pivotal to our strong employee engagement and high-performing culture, underpinned by Our Values. We are an equal opportunity employer and do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws.