Customer Success Manager
6 days ago
About SAP
SAP SE is a leading provider of enterprise software solutions. Our products and services help organizations run better by enabling them to innovate, grow and become more sustainable.
Our customers come from diverse industries and geographies, and we support them with our comprehensive portfolio of solutions for database, analytics, intelligent technologies, experience management and more.
We are committed to helping our customers achieve their business goals through digital transformation.
About the Role
The Customer Success Manager will be responsible for ensuring customer satisfaction and loyalty by delivering high-quality service and support. This role involves building strong relationships with key stakeholders, understanding customer needs, and developing tailored solutions to meet those needs.
Key Responsibilities
- Develop and implement customer success plans to ensure customer satisfaction and loyalty.
- Build and maintain strong relationships with key stakeholders, including customer executives, sales teams, and other relevant contacts.
- Conduct regular business reviews with customers to understand their needs and develop strategies to meet those needs.
- Collaborate with internal teams, such as sales, marketing, and product development, to ensure alignment and effective communication with customers.
- Identify and pursue opportunities to upsell and cross-sell SAP products and services.
- Measure and report on customer satisfaction and loyalty metrics, and develop strategies to improve performance.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- 7+ years of experience in customer-facing roles, preferably in a technology or software industry.
- Proven track record of delivering high-quality service and support to customers.
- Strong communication and interpersonal skills, with ability to build relationships with diverse stakeholders.
- Ability to work independently and collaboratively as part of a team.
- Excellent analytical and problem-solving skills, with ability to identify opportunities and develop strategies to meet customer needs.
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