Strategic Team Lead in Customer Success

3 days ago


Wellington, Wellington, New Zealand Xero Full time

A Day in the Life
As a Leader in Customer Success, you'll spend most of your time collaborating with your team, working with cross-functional teams, and developing strategies to drive business growth and customer satisfaction. Your days will be filled with meetings, workshops, and one-on-ones, all focused on delivering exceptional customer experiences and achieving key objectives. Whether you're coaching team members, analyzing customer data, or presenting to senior leaders, your contributions will have a direct impact on Xero's success.

What We're Looking For
We're seeking an experienced leader with a passion for customer success, sales, and leadership development. A strong background in strategic planning and execution, combined with excellent communication and analytical skills, will enable you to thrive in this role. If you're driven by a desire to deliver exceptional customer experiences, drive business growth, and foster a high-performing team culture, we encourage you to apply.


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