Client Relations Officer

2 days ago


Auckland, Auckland, New Zealand Suntory Oceania Full time

**Our Company Overview**

Suntory Oceania is a dynamic beverage company with a rich history in the region. Our commitment to quality, craftsmanship, and sustainability sets us apart from others, and we're proud to offer a diverse portfolio of over 40 brands to our customers.

**Job Description: Service Delivery Expert**

We're seeking a skilled Service Delivery Expert to join our support team, responsible for delivering exceptional service to our clients across Australia & New Zealand. In this role, you'll manage communication channels, respond to client inquiries, and provide top-notch support during our transition to becoming Suntory Oceania.

**Key Responsibilities**
  1. Manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  2. Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  3. Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  4. Collaborate with internal teams, including Credit, Sales, and Logistics, to ensure seamless service delivery.
  5. Adjust to ongoing system and business transformations to support our evolving needs.

**Requirements**
  1. Prior experience in customer service or contact center roles is preferred.
  2. Candidates must have a customer-centric mindset and excellent communication skills.
  3. A friendly, approachable demeanor that fosters strong relationships is essential.
  4. Candidates must be able to thrive in a changing environment and manage multiple priorities.
  5. An enthusiasm for working with renowned brands and a desire to grow their career within our organization is desirable.

**Benefits of Working with Us**

At Suntory Oceania, we value our employees' growth and development, offering opportunities for career advancement and professional growth. We're committed to creating a supportive work environment where our employees can thrive and reach their full potential.



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