Strategic Design Lead

5 days ago


Wellington, Wellington, New Zealand Kiwirail Full time

**About KiwiRail:**

KiwiRail is committed to connecting New Zealanders sustainably, powering economic growth, and ensuring vital freight and passenger services run smoothly. Our mission is built on a dedication to sustainability and community well-being.

We empower our people to contribute their best by fostering a diverse, inclusive, and supportive workplace. If you're passionate about innovation and safety, we'd love to welcome you aboard.

**Job Summary:**

The Design and Analysis Lead will play a pivotal role in transforming KiwiRail's Business Analysis practice, shifting from fragmented approaches to a cohesive, service design-driven model.

  • Develop and implement strategic design and analysis frameworks that align with KiwiRail's objectives
  • Lead service design initiatives, creating service blueprints and customer journey maps to optimise experiences
  • Deliver hands-on service design and analysis work, setting the standard for best practice
  • Conduct in-depth system analysis, ensuring technology, data, and business processes align with our strategic goals

This is a fixed-term position for two years, offering the opportunity to lead a high-impact initiative that will leave a lasting legacy at KiwiRail.



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