Team Lead
4 days ago
Our Vision
We aim to create an exceptional experience for both customers and team members, fostering excellence in every interaction.
Job Summary
As a Team Lead - Customer Success, you will be responsible for managing a team of professionals who provide exceptional customer service while driving retention.
Responsibilities
* Provide leadership and guidance to your team to ensure they are equipped with the necessary skills to deliver outstanding customer service.
* Collaborate closely with the Contact Centre Manager to manage the daily performance of the Support Contact Centre team.
* Develop and implement strategies to drive customer satisfaction and loyalty.
* Foster a positive work environment that encourages employee growth and development.
Requirements
* Proven experience in leading teams and managing performance.
* Strong knowledge of the wagering industry and Entain systems.
* Excellent communication and interpersonal skills.
What We Offer
* A dynamic and supportive work environment.
* Opportunities for career growth and development.
* Recognition and reward for outstanding performance.
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